This award seeks to recognise an exceptional leader who oversees the day-to-day operation of the restaurant with enthusiasm and expertise. This individual must in the restaurant for a minimum of 2 years, demonstrates strong business acumen, working knowledge of the industry and an intimate knowledge of the menu and wines being offered.
Professionalism: The Nominee demonstrates an acute business sense and is proactive and disciplined in ensuring the restaurant performs to the best of its ability.
Guest relations: The Nominee exhibits good interpersonal skills and is able to build a rapport with the guests. The nominee also understands the needs of the guests and does his/her best to exceed expectations.
Leadership: The Nominee works well with the kitchen and service staff and clearly defines each team member’s role, empowers his/her team to perform well and develops the skill of each team member.
Consistency: The Nominee ensures that the establishment’s service standard is constantly kept at a high level.
Innovative: The Nominee is adept at adapting to emerging consumer trends and is open to new ideas on how to improve their establishment.