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WGA 2021 E-Booklet

Honouring our Lifetime Achievement Award Recipients

Luzerne Restaurant Manager of the Year

 An exceptional leader who oversees the day to day operation of the restaurant with enthusiasm and expertise. They will demonstrate strong business acumen, working knowledge of the industry and an intimate knowledge of the menu and wines being offered.

*Grand Recipient is eligible for Overseas Development Program, endorsed by Singapore Tourism Board (T&C apply)

Evaluation criteria:
  • Professionalism: The Nominee demonstrates an acute business sense and is proactive and disciplined in ensuring the restaurant performs to the best of its ability.
  • Guest relations: The Nominee exhibits good interpersonal skills and is able to build a rapport with the guests. The nominee also understands the needs of the guests and does his/her best to exceed expectations.
  • Leadership: The Nominee works well with the kitchen and service staff and clearly defines each team member’s role, empowers his/her team to perform well and develops the skill of each team member.
  • Consistency: The Nominee ensures that the establishment’s service standard is constantly kept at a high level.  
  • Innovative: The Nominee is adept at adapting to emerging consumer trends and is open to new ideas on how to improve their establishment.